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J.C. Penney, Kohl's Voted Tops for Customer Service
November 17, 2009
Nordstrom, Kohl's and J.C. Penney are a few of the favored retailers among customers, according to the annual National Retail Federation (NRF) Foundation/American Express Customers' Choice survey. Conducted by the NRF Foundation with BIG Research, the survey drew on over 8,500 shopper responses about which brands provide the best customer service.
According to shoppers, the top 10 retailers for customer service, in alphabetical order, are:
1. Amazon.com
2. Coldwater Creek
3. HSN
4. J.C. Penney
5. Kohl's Department Stores
6. Lands' End
7. LL Bean
8. Nordstrom
9. Overstock.com
10. QVC
The rank of each retailer will be announced at the NRF's Annual Retail Industry Luncheon on Jan. 12, 2010, during NRF's 99th Annual Convention and EXPO. The complete list of retailers that shoppers selected as having the best customer service will also be released at that time.
—Nielsen Business Media
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DDI visited the new JCPenney department store at Manhattan Mall in New York and spoke with store manager Joe Cardamone. Below is video of that conversation paired with a walk-through tour of the new store. For more on the JCPenney store, look out for DDI's November/December issue mailing out at the end of November.
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